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Getting Started with Community

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11 topics
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Accounts and Settings

Accounts and Settings

699 topics
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Campaigns and Flows

Campaigns and Flows

3276 topics
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Lists, Segments, and Profiles

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1081 topics
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Analytics and Deliverability

Analytics and Deliverability

721 topics
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Email Templates and Coupons

Email Templates and Coupons

1083 topics
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Integrations and Reviews

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The Community Commons

Learn from your peers and share what’s working well, or what’s not, from similar sized businesses across industries. As they say: a rising tide lifts all boats!

Product Updates & Announcements

Product Updates & Announcements

212 topics
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Live training recordings

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WaltersWishContributor I

Campaigns and Flows

Having trouble with unsubscribe

I put the unsubscribe link in the bottom but when I test and click on it I get a this message. How can I fix this so the link works?

ReynaldyContributor III

Why aren't my subscribers getting emails after they submit this Shopify form?

Hi all,I have a problem with the subscribe form on my Shopify, see the picture I sent, I tried to subscribe to the form at the bottom of the shop, but when I subscribe it doesn't send on Klaviyo and my flow on Klaviyo nothing happens.How do I get the form at the bottom of my shop to receive emails from customers and have them sent to Klaviyo?Thank you.

Orenuga OlusesiContributor I

Lists, Segments, and Profiles

Location Based Segment

Definition: Someone’s proximity to a locationAfter filling out the columns, I couldn’t find my location(Africa/Nigeria) in the location drop-down. What could be the reason for this and how can this be resolved. I’ll request this to be treated as urgent, and kindly provide detailed information or resources on this. Thank you!

Louis56Contributor I

Developer Group

How to redirect user to email preference page after they send the signup form?

My objective is simple, I have a signup form in the footer of the page. When a user signs up, I want to:Display a sucess message. Then redirect them to our preference page.I know the submit button can redirect users to a URL, but I can’t get a URL to the preference page since it’s not a hosted page.

Abdunn18Contributor I

Integrations and Reviews

How to remove background of review stars

Hello, I just installed Klayvio reviews on my Shopify site. There is an orange background and the stars and reviews are in white. I would like to remove the orange background. Does anyone know how to accomplish this?

Abdunn18Contributor I

Integrations and Reviews

Some stars are showing some are not

Hello, I have added the Klayvio reviews to my Shopify site after exporting in from Judge me. On my products page (https://1streliefpro.com/collections/all) some of my products have the stars and the others don’t. How can I update so all have the stars like I did before?

CreatingStaciContributor I

Lists, Segments, and Profiles

collecting birthdays from already subscribed

All of the Answers to this are from years ago. i really need help. I’m trying to create a segment with subscribers that haven’t put in the birthday because I made the mistake of not having the birthday from the beginning. From the previous answers they say in the drop down under the definition select “birthday” ok. Then the next drop down select “has not entered” ...well ok but that’s not an option. The only options I see are ...”in the last” “in at least” in between” and so on…. “has not entered” or “has not inputted” is not an option. What do I do?I want to send an email to this segment of people who have not entered their birthdays.

talonwrContributor I

Integrations and Reviews

Klaviyo Reviews Updates

Are there plans to update the Klaviyo Reviews app any time soon? Hasn’t really gotten any love since the launch

moodxmanagerProblem Solver II

Email Templates and Coupons

Why do I have limited mobility with sections in the template editor?

This just one of many problems, but… Why is the Custom Layout Feature have limited placement? You can only use it at the top or the bottom of the section, but not inside of the section. I’m amazed how a company with so much development power can go backwards while making something new.

Developer Group

Flow Emails not sending even though profiles pass all criteria

Hello,I use Klaviyo for woocomerce and I have set up an email flow to send to customers that have fulfilled an order within the last 30 days.I added 10 days time delay but it doesn't send any emails even though there are profiles that match all the criteria.I imagined that the 10 day time delay is from the moment the order gets fulfilled and the customer passes the criteria but is there a possibility that the flow waits 10 days since I created it?This is weird.

WaltersWishContributor I

Campaigns and Flows

Having trouble with unsubscribe

I put the unsubscribe link in the bottom but when I test and click on it I get a this message. How can I fix this so the link works?

Orenuga OlusesiContributor I

Lists, Segments, and Profiles

Location Based Segment

Definition: Someone’s proximity to a locationAfter filling out the columns, I couldn’t find my location(Africa/Nigeria) in the location drop-down. What could be the reason for this and how can this be resolved. I’ll request this to be treated as urgent, and kindly provide detailed information or resources on this. Thank you!

Louis56Contributor I

Developer Group

How to redirect user to email preference page after they send the signup form?

My objective is simple, I have a signup form in the footer of the page. When a user signs up, I want to:Display a sucess message. Then redirect them to our preference page.I know the submit button can redirect users to a URL, but I can’t get a URL to the preference page since it’s not a hosted page.

Abdunn18Contributor I

Integrations and Reviews

How to remove background of review stars

Hello, I just installed Klayvio reviews on my Shopify site. There is an orange background and the stars and reviews are in white. I would like to remove the orange background. Does anyone know how to accomplish this?

Abdunn18Contributor I

Integrations and Reviews

Some stars are showing some are not

Hello, I have added the Klayvio reviews to my Shopify site after exporting in from Judge me. On my products page (https://1streliefpro.com/collections/all) some of my products have the stars and the others don’t. How can I update so all have the stars like I did before?

talonwrContributor I

Integrations and Reviews

Klaviyo Reviews Updates

Are there plans to update the Klaviyo Reviews app any time soon? Hasn’t really gotten any love since the launch

Developer Group

Flow Emails not sending even though profiles pass all criteria

Hello,I use Klaviyo for woocomerce and I have set up an email flow to send to customers that have fulfilled an order within the last 30 days.I added 10 days time delay but it doesn't send any emails even though there are profiles that match all the criteria.I imagined that the 10 day time delay is from the moment the order gets fulfilled and the customer passes the criteria but is there a possibility that the flow waits 10 days since I created it?This is weird.

lucinilondonActive Contributor I

I stopped using Klaviyo but my theme newsletter form is linking to an error page?

Can anyone help me work out what’s going on here and how to fix it?I stopped using Klaviyo a month or so ago for my subscriber forms, and my shop went live last week and has a newsletter form built into the footer area which is created and controlled by my website theme which is Gecko. This means that it should be sending any subscribers that use this particular form to my Shopify customer list and then any third party apps (such as Klaviyo) will sync with this information, but only if it’s set up to do so. This is the newsletter section from my theme and the form in question:In my account there are 3 Klaviyo sign up forms (one a popup) which were disabled a month or so ago here…none of these should relate to this form since the form above is not embedded or created in Klaviyo because it’s created and managed by my theme. The link being thrown up when you subscribe through my theme newsletter for is this: https://manage.kmail-lists.com/subscriptions/subscribe?g=&email=lucie%40lucie

msteinb23Contributor I

Accounts and Settings

Unpublished, untracked inventory products

My company sells handmade art and furniture. The majority of our pieces are made-to-order, thus we do not have a tracked inventory. We have a collection of in-stock pieces in inventory that are tracked. Those pieces end up published in the Klaviyo catalog, but the untracked ones do not… is there a way around this so everything publishes? Thank you!

joshbContributor I

Integrations and Reviews

Tracking Numbers

Hi ! We want to start using klayvio to send emails once an order has been shipped to our customers with tracking numbers - we use 3 different shipping platform DPD, FEDEX and DHL. Is there a way we can integrate these or pull our tracking information from the 3 sources into klayvio ?

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